KANA announced Response Live, an assisted-service module for web collaboration, online chat and co-browsing that enables companies to provide real-time interaction over the internet. Web collaboration enables customer service agents to ‘chat’ customers through issues, while co-browsing allows agents to guide customers through on-line transactions, delivering higher completion rates of web-based transactions.
The KANA Response Live solution helps companies more effectively reach, serve, and retain customers by offering a superior online experience. The product includes text chat and predefined responses, multiple chat/co-browse sessions, queuing and routing, agent transfer, service level monitoring.
2004-02-27
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