Audentify and Stevens Communications have joined forces to improve contact center performance for We Energies. We Energies, a principal utility subsidiary of Wisconsin Energy will use Audentify to find calls for agent skill assessment and fraud investigation. Using intelligent data management capabilities and high-precision voice recognition.
Audentify monitors and records calls or e-mails between agents and customers, delivering agent assistance and identifying potential problems. We Energies leverages these capabilities to track its agents’ calls and subsequently coach and provide feedback for better customer service. Audentify also understands structured and unstructured information and automates call processes