Now in its 9th year, the Irish Contact Centre Awards, Conference & Exhibition is the must attend one-day event for the thriving contact centre industry in Ireland and Northern Ireland. The only event of its kind in Ireland, it is designed to provide you with all the information and solutions you need, whether your focus is on customer service, people management, technology or business process and strategy. Europe Contact Center fully endorses this event as Media Partner.
The Conference Programme will enable you to learn from the experiences of your peers and industry experts through a variety of topics, covering the improvement of staff performance, motivation and training, business processes and cost reduction and contact centre technology. At the Exhibition, you can network with the top providers and get up to speed with the latest technologies and products. For more information and to register free for the exhibition please visit www.irishccevent.com
The following areas can be improved by visiting the event:
People Management Improve staff performance through effective training and leadership
Technology Access cutting edge technology to increase productivity
Business Strategy Customer and employee programmes that transform your call centre
Workforce & Operation Management Utilise staff effectively, control costs and raise performance levels
Eventos – Exposições