Fexco (franchisee of Western Union in Ireland, UK and Spain, an Irish provider of global payment services has chosen Teleopti and their partner Damovo to supply a workforce management solution to 200 agents in Killorglin and Cahirciveen. Teleopti Contact Center Coach forecasts and schedules multiskilled agents, multimedia interaction, and multisite organisations.
Teleopti Contact Center Coach also delivers individual agent schedules ensuring that service level objectives are met and that customers are handled by agents with the correct skills. Available in ten languages, Teleopti Contact Center Coach integrates with most contact centre platforms, including Nortel Networks Symposium Call Center Server used by Fexco.
Damovo in partnership with Teleopti will deliver a solution to Fexco which will increase productivity and enhance customer service for callers to the Fexco Contact Centre. The Damovo / Teleopti solution is telephony independent and highly cost effective with a rapid return on investment, says Barry Sheehan, account manager Damovo Ireland.
2004-04-08
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