Edify Corporation, a global supplier of voice and speech solutions, has introduced a new comprehensive voice system that enables enterprises to build, execute and manage speech applications across the entire enterprise. Edify Voice Interaction Platform (EVIP) 9.0 is its brand name.
According to Edify, EVIP 9.0 integrates powerful automation software with an open, extensible architecture that supports enterprise requirements to integrate emerging standards and technologies such as Voice over Internet Protocol (VoIP), Session Initiation Protocol (SIP), VoiceXML and SALT. Edify EVIP 9.0 is also said to enable organizations to automate many transactions that formerly required live customer service agent assistance, such as customer inquiries, product support questions, checking account balances or proactive outbound notification.
With these innovations, Edify points that enterprises can now more efficiently provide enhanced customer services, can quickly adapt to changing business needs and market trends, increase operational efficiency, and increase the quality of customer service at reduced costs.
The subsidiary of S1 Corporation, expects to have EVIP 9.0 available by the third quarter of 2004.
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