1414 — Bank of Ireland 365 signs contract with Avaya for Secure Communication Services

Aug 16, 2004 | Conteúdos Em Ingles

Avaya, the provider of business communications software, systems and services, has been chosen by Bank of Ireland 365 to provide security assessment and on-going services. With this decision the Company expects to meet the highest levels of network security and compliance with security standards.

According to the release note, Bank of Ireland 365 plans to use Avaya’s secure communication services on an on-going basis to protect customers and the business against potential security breaches such as voice hacking.

The bank engaged Avaya to conduct a security assessment to identify and reduce the risk of its telephony network being hacked. Also, Avaya is to help the bank exceed industry best practice and its own rigorous internal security standards.Avaya said it has carried out an independent security audit on the bank’s telephony system in the second half of 2003. Following the audit, Avaya’s Global Services business designed and implemented new measures to further improve Bank of Ireland 365’s IVR security. The work was undertaken over a two week period, combining on-site and remote engineers working to ensure the security of telephony hardware and software.

In addition to Avaya’s secure communication services, Bank of Ireland 365 uses Avaya Definity Server; Avaya Computer Telephony; Avaya Interactive Voice Response (IVR)  at its Dublin headquarters and Kilkenny location. In the future, Bank of Ireland 365 plans to migrate to Avaya IP telephony at its Dublin and Kilkenny locations to enhance communication and provide greater flexibility to support its business.


Em Foco – Empresa