CosmoCom has announced that Bezeq Online Ltd., a call center outsourcer in Israel and a business unit of Israels telco Bezeq, has added Contact Center On-Demand (CCOD) services based on the CosmoCall Universe platform to their suite of outsourced solutions.
Cosmocom said its Contact Center On-Demand enables Bezeq Online to offer customers the ability to outsource just their call center technology, rather than their entire operation. “CCOD is a perfect opportunity for us to grow our business” said Etay Cohen, Bezeq Onlines CEO. “Were out there all the time talking with call centers. While some want the traditional outsourcer model, others want to retain the agents while offloading just the technology headaches. The availability of CCOD gives us a more complete range of offerings to meet the needs of more customers. And who better than an outsourcer to offer CCOD? Our contact center experience makes our CCOD customers and prospects confident that we understand their contact center needs and can help them create an effective solution.”CosmoComs CCOD platform is also ideal for our internal needs as a full service outsourcer”, Cohen continued.
“CosmoCall Universe is inherently virtual. It allows us to quickly and easily locate agents anywhere, including in areas where labor costs are low and government incentives for job creation are available. We can even work with agents at home. This opens up opportunities for companies based outside of Israel to offshore their call centers in Israel, where native-speakers of many different languages are available. Also, outsourcers add and subtract agents as projects come and go, and with CosmoComs utility pricing for CCOD, we only pay for what we actually use“.
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