Aspect Communications has named R. Dixon Dirk Speas Jr. for the position of senior vice president of worldwide customer services. With this designation, the Company hopes to bring in a strong management experience and industry background and expertise in elevating and maintaining customer satisfaction levels and overseeing global customer service operations.
Speas recently served as vice president of worldwide customer support at Cisco-acquired Latitude Communications where he transformed the support organization. Previously, Speas spent 10 years at Aspect holding executive-level positions in international sales, product development, manufacturing and customer operations. He also held a number of manufacturing and customer support management positions with ROLM Corporation.
In addition to Latitude, Aspect and ROLM, Speas has worked in auditing and consulting for Ernst & Young and in grant and contract research management for the United States Public Health Service. He has a masters degree in business administration and a master of science degree in operations research from Stanford University , where he also earned a bachelor of science degree in industrial engineering.
Em Foco – Pessoa