Garlands Call Centres has appointed Andrew Tedder for the position of Senior Call Centre Manager. He will be responsible for managing operations for a major Garlands’ mobile phone client.
At this new role, Andrew will lead personnel at Call Centre Manager, Team Manager and CSR levels.
Andrew comes to Garlands from Cims Limited where, between 2001 and 2004, where he served as Head of Operations running six European contact centres. Andrew was responsible for improving customer service quality, implementation of long-term strategies, standardisation of pan-European best practice, as well as SLA management.
Prior to working at Cims Ltd., Andrew was Customer Service Manager for Supanet Limited, an Internet Service Provider. His responsibilities included managing customer relationships, together with the close management of an outsourced call centre. Previously, he held contact centre positions within Halifax plc, M&S Financial Services Limited and TSB Bank plc. Andrew holds a Masters in Business Administration (MBA) from Sheffield Hallam University.
2004-09-10
Em Foco – Pessoa