Edify Corporation has launched Edify Voice Banking, a fully licensed, comprehensive software application that enables banking establishments to automate customer interactions and provide access to account, branch, and other financial information through speech-enabled self-service.
Based on industry standards such as VoiceXML and SALT, this application hopes to eliminate enterprise customer concerns over application functionality and compatibility issues. The Company says that the Voice Banking product includes key features such as account information and history, stop pay, change PIN, funds transfer, as well as business enterprise features, such as, detail reporting and monitoring for easy, ongoing technical support and upgrades.
“In an increasingly competitive marketplace and an environment of continuously changing regulations, banks don’t have the time to custom develop a call center speech application from scratch to meet the growing demand for quality customer service“, said Mitch Mandich, president and CEO of Edify. “Banks need a flexible application that enables fast time to market improved customer satisfaction and retention and true, realized cost savings. We’ve answered this critical need with a robust, licensed and fully-supported, packaged speech application that is quick to deploy and easy to use “.
2004-09-13
Notícias – Press-Releases