The business process outsourcer Vertex, has signed a new customer management contract with Leeds based general insurance partnership specialist UKI Partnerships, part of Royal Bank of Scotland Insurance.
Under the terms of the agreement Vertex will work closely with UKI Partnerships who manage Tesco Personal Finances range of general insurance products by providing a range of inbound telephony, customer service and sales enquiries.
The release note points that Vertex and UKI Partnerships have worked closely in the past, and most recently, between July 2002 and March 2004, in supporting Tesco Personal Finances customer service operation.
According to Vertex, the contract will see services operate from Vertexs Phoenix House contact centre in Knowsley on Merseyside initially with around 50 staff growing to 130 employees by October 2004.
Em Foco – Projecto