The CRM Europe 2004 Summit will run from the 5th-7th of December, at Le Montreux Palace, and will offer attendees a programme of tailored one-to-one meetings, combined with keynote presentations, discussion groups and networking activities. Europe Contact Center will endorse this event as Media Partner.
This customer-focused European Summit, produced by marcus evans, promises to address some of the industry’s most pressing concerns, among which: effective knowledge and data management, customer retention, increasing the success of CRM projects, lowering of costs by streamlining business processes, maximising IT infrastructure, customer contact management and contact centre outsourcing.
The Conference programme was tailored to deliver a wide variety of opportunities to exchange knowledge, and will be geared to ensure that each delegate is able to enjoy a programme adapted to their individual needs. A format of case study presentations, round-table discussions, interactive think tanks and workshops will provide delegates with actionable policies that can be applied to their organisations.
Peter Massey, Managing Director, Budd, & Co-Founder, LimeBridge Global Alliance, Marcus Quilter, Chairman, Call Centre Management Association, Ruud van Munster, Head of European Loyalty & CRM, Shell Oil Products Europe, and Michael Hay, Global Brand Consultant, Ikea, are among the confirmed speakers.
For more information on the Summit, please click here .
2004-09-20
Eventos – Conferências
Em Foco – Projecto