The second International Conference on Offshore Customer Management, will be held in South Africa, on the 1-3 November. It is addressed for senior customer service and business strategy decision makers. Europe Contact Center endorses this event as media partner.
The Conference will take a case-study approach to examine how offshore operations can improve business performance and the issues most likely to make the difference between success and failure. It will, offer invaluable insights to companies at any stage of offshore customer management development.
Whether youre at the investigation stage or on the brink of establishing your first offshore customer service location, the Conference, promises to tell you everything you need to know. Equally, if you already have established offshore operations it will provide an invaluable opportunity to keep ahead of new thinking and best practice, especially if, youre looking to extend existing operations.
As well as a conference programme featuring world leading experts on offshore customer management, delegates will have unique opportunities to visit real-life contact centre and back office operations in Cape Town and Johannesburg serving US and European customers across a broad range of industry sectors.
For more details please access here.
2004-10-11
Em Foco – Empresa
Eventos – Conferências