1530 — SER to launch new offering for contact centers

Oct 22, 2004 | Conteúdos Em Ingles

SER Solutions has unveiled a new next-generation outbound solution, CPS Enterprise Edition(CPS E2).

CPS E2 is presented as the first enterprise solution that offers Real-time Portfolio Management, providing holistic, real-time management of call records, campaign strategies, agent profiles, work sessions, and agent workflow. With this offering, SER says Contact centers can implement business strategies the way they want versus being dictated by the way their software works, making it possible for contact centers to focus on business strategies, not call lists.

CPS E2 capabilities include Enterprise Scalability, Dynamic Record Management, Campaign Recycling and Dynamic Agent Reassignment, Flexible Contact Strategies and Collections Management.

“Other outbound solutions create static calling lists that are rudimentary in their ability to interpret a contact center’s business rules and objectives into daily, weekly, or monthly campaigns,” said Larry Mark, Chief Technology Officer, SER Solutions, Inc. “What makes CPS E2 unique is its dynamic, just-in-time record selection capabilities and ability to deliver unparalleled alignment between corporate business objectives and contact center management. SER will leverage its dominance within the teleservices industry to penetrate new market opportunities with collections as its entry point


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