Aspect Communications has announced the UK availability of Aspect Uniphi Suite.
Aspect Uniphi Suite is presented has an advanced contact centre operating environment that combines communication routing, data integration, advanced speech, reporting and analytics applications into one tightly integrated open standards-based software format.
Uniphi Suite supports both PSTN and IP switches, more easily interfaces with existing enterprise applications and provides a centralized cross-media view of a customer’s entire experience. Uniphi Suite lets users leverage existing investments and the latest technologies to create optimal customer interactions.
Uniphi Suite includes the Aspect Uniphi Engine, Uniphi Contact Center,Uniphi Voice Portal and tight integration with Aspect’s workforce management software.
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