1554 — Cosmocom Partner PhoneControl Excels with Hosted Contact Center Offering

Nov 22, 2004 | Conteúdos Em Ingles

CosmoCom has announced that the global telecommunications solution provider, PhoneControl, has launched Contact Center On-Demand(CCOD) services based on the CosmoCall Universe platform.

According to the release note, the CCOD offering is based in France, where PhoneControl serves French language offshore call center providers in northern Africa. With the CosmoCom platform, PhoneControl now hosts unified contact centers of any size that include multi-channel ACD, IVR, CTI, predictive dialing, recording, administration, and telemarketing, giving call center operators all the benefits of the latest technology without the large capital investment and ongoing operating costs of an in-house platform.

‘Tunisia, Morocco, and other countries in northern Africa are attractive locations for French language offshore call centers, but concerns about technology investment and communication infrastructure have slowed this development,’ explained Fethi Madani, PhoneControl’s Managing Director. ‘By hosting a CosmoCall Universe platform in France, and setting up efficient and cost effective IP communication links to the region using our Network Optimization Protocol, we make it much simpler for our customers to provide offshore service, and we give them the flexibility to quickly add seats as their businesses grow”.

 Using CosmoCom’s APIs, we easily integrated our own telemarketing package and can now provide a complete technology solution, so our customers can stick to what they do best – recruiting, training, and managing the people, and selling the service,’ continued Madani. ‘We are delighted to be recognizing PhoneControl as one of our fastest growing service providers,’ said Ari Sonesh, CosmoCom’s CEO. ‘Putting together our contact center platform with their communication technology and telemarketing application, they have created the product their customers need, and their success reflects this market-driven orientation. CosmoCom is expecting continued growth and mutual success in our relationship with PhoneControl.


Em Foco – Projecto