1557 — Scottish contact centre company in English take-over

Nov 22, 2004 | Conteúdos Em Ingles

Telecom Service Centres has made an expansionist move into England with the take-over of T-Mobile’s Customer Service Centre in Yorkshire’s Dearne Valley enterprise zone near Rotherham, making it Scotland’s largest contact centre company.

The move will add almost 400 employees to TSC’s present staff of over 1900, increase their turnover by an expected 40 per cent and give them a significant presence in one of the UK’s leading contact centre areas.

TSC has grown rapidly since its launch in Bute with eight employees in 1994. It expanded through Scotland and by the Millennium had added centres in Dunoon, Greenock, Larbert and Aviemore. Last year it was the subject of £28million management buy-in funded by LDC, the venture capital arm of Lloyds Bank, and already this year it has opened in two new locations – their first city centre site in Glasgow and an operation in Shawbost of the Isle of Lewis, which handles the DTI-backed Consumer Direct customer help-line.

“This is a very significant move for TSC,” emphasised Chief Executive Officer Ken Hills, Hills. “Although we have been based in Scotland, our clients reflect a cross-section of UK blue chip companies and this expansion to England shows we are now a very serious player not only in the UK contact centre sector but world wide. We have taken over a first-class facility and a well-trained, highly-motivated staff. We are confident that they can help us continue TSC’s growth


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