A new £2.5 million call centre will answer Huntingdonshire residents’ queries on services and support offered to the public.
Huntingdonshire District Council will start providing service information via Cambridgeshire Direct from next year.
Cambridgeshire Direct is the first point of call for a range of services provided by Cambridgeshire County Council and South Cambridgeshire District Council – and 52 staff have been handling more than 2,000 calls a day. Work has started on a second building to house the staff and equipment needed to handle the extra work.Amundsen House will stand next to Speke House in St Ives, the current telephone contact centre.
Around 70 staff will work as one co-ordinated team, and the new £2.5 million building will be open by late summer.
Contact Centre manager, Tracey Lowndes, said: ‘Demand for information and services has already exceeded predictions and with Huntingdonshire District Council coming on board next year they need a second building to house the staff. ‘
Source: Cambridge News
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