1724 — Contact Centre Suite `05 is “best-of-the-best” in IP contact centre technology

Apr 11, 2005 | Conteúdos Em Ingles

Amcat announced that Technology Marketing Corporation’s Customer [email protected] Solutions magazine named Contact Centre Suite 2005 as a recipient of a 2005 IP Contact Centre Technology Pioneer Award.

The IP Contact Centre Technology Pioneer Award recognises companies that have created a successful IP contact centre product or service that is truly innovative. Editor-in-chief, Nadji Tehrani from Customer [email protected] Solutions magazine commented, ‘The winner of this award has been judged to provide the ‘best-of-the-best’ in IP contact centre technology and demonstrates stand out features, functions and capabilities setting them apart from others in this space.’

According to Amcat President, Richard Costello, ‘A key element of Amcat’s focus is to help its customers keep pace with the latest in communication and transport mechanisms that facilitate contact management. Over the years Amcat has helped customers move from analog to digital communications and now, in 2005, Amcat is helping its customers take advantage of cost savings and efficiencies available through IP-enabled contact centre solutions .’

He added, ‘VoIP is a viable technology for inbound/outbound distributed call centres, for inbound centric call centres and remote contact centre representatives. These environments can benefit greatly from lower long-term cost-of-ownership. Amcat is playing a key role in bringing VoIP to the contact centre and is recognised as an experienced supplier for this technology .’


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