Avaya announced it has signed a supplier contract with BT, estimated to be worth up to £80 million over three years. The deal extends two existing contracts between the two companies – one for the UK and one for the rest of Europe – and combines them into one overarching agreement.
Under the terms of the contract, BT will supply Avaya’s portfolio of communication systems and MultiVantage Communications Applications to its customer network throughout the European Union and some strategic non-EU countriesT and also will offer a comprehensive service including installation, maintenance and support.
Tom Craig, director of Convergent Solutions, BT Global Services said, ‘The agreement with Avaya supports our determination to drive the uptake of IP and next generation communication technology and deliver real business advantages for customers across Europe. IP telephony is now a mature and stable technology that will enable much more effective communication, lower overheads, flexible working and greatly increased productivity” .
“In addition, in our experience, companies today are increasingly looking for a single European supplier, capable of offering a single point of contact, in-depth technical expertise and consultancy and a cost-effective and yet consistently high level of service throughout each individual region “.
The contract will reinforce BT’s ability to offer harmonised pricing, terms and conditions to all customers irrespective of the European countries in which they operate. This will make it easier for BT to respond quickly to customer requirements across markets and enable faster and effective implementations for them. The new all-encompassing contract also serves to bring Avaya into line with other major vendors with whom BT has established similar deals.
Products available to BT’s pan-European customers through the contract include Avaya Communication Manager, the flagship IP telephony system, in addition to other applications such as unified communication software and virtual private networks. Also, BT will be able to supply its customers with Avaya’s Customer Interaction Suite of contact centre applications such as voice recording, predictive dialling and Avaya Interaction Center, a multimedia contact centre.
Currently, BT and Avaya are in negotiation about establishing similar supplier agreements covering other regions.
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