1918 — Siemens and Genesys integrate SIP-based solutions to provide large-scale enterprises with contact centre virtualisation from a single platform

Oct 4, 2005 | Conteúdos Em Ingles

Siemens Communications, Inc., and Genesys Telecommunications Laboratories, Inc., an Alcatel Company announced a new integration of technologies – using open next-generation session initiation protocol (SIP) standards – to bring a single, centralised platform of rich contact centre and communication solutions to large enterprises.

The integration includes the SIP-based Siemens HiPath 8000 Real-Time IP System and the SIP-based Genesys 7 portfolio of contact centre management applications.

“The joint solution consolidates contact centre applications on a SIP infrastructure and can help deliver key customer benefits such as centralised management operations and reduced total cost of ownership,” said Nicolas De Kouchkovsky, senior vice president of marketing and business development for Genesys. “This combination of SIP-based solutions means that all the resources of an enterprise, regardless of location, can be enabled with applications that produce high-quality contact centre service and customer care

“Our collaborative offering demonstrates the power of SIP and open standards,” said Mark Straton, senior vice president of marketing for Siemens Communications, Inc. “Genesys and Siemens each developed product offerings separately, but we integrated the two offerings using SIP. The combined solution is expected to result in a cost-effective, multimedia contact centre solution that can scale to support thousands of users and can run on many telephony networks


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