Research by independent market analyst Datamonitor reveals the number of call center agents based in Central and Eastern Europe (CEE) servicing Western businesses’ customers from the UK through to Scandinavia, Italy, Germany, Spain and others, will more than treble from 1,900 in 2004 to 6,400 in 2008.
Datamonitors prediction of rapid growth in western investment in this region is underlined by regional specializations that make the case even more compelling for sending contact center agent positions to CEE. In addition, CEE countries compete on lower prices than in western Europe and North America. Of most importance is their value proposition on higher-end contact center services.
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