Aspect Software Inc., announced the general availability of Aspect EnsemblePro 6.0. This latest release from Aspect Software’s Unified Product Line includes hosted services capabilities, enterprise quality monitoring, increased security functionality and expanded enterprise administration. The new product expects to allow companies to more easily achieve their customer service, sales, and telemarketing and collections business objectives.
Aspect EnsemblePro, which became generally available on Dec. 15, 2005, is a complete contact center solution that unites inbound, outbound and blended multi-channel contact (voice, e-mail, web and fax), while delivering robust queuing, routing, reporting and agent empowerment capabilities.
The product also provides, for the first time, application service provider (ASP) capabilities. The enhanced architecture enables service providers to host multiple clients segmented as individual tenants to prevent them from accessing or exhausting each other’s resources while leveraging a common platform.
‘The newest version of Aspect EnsemblePro not only enters Aspect Software into the hosted services solution arena for the first time, it also provides enterprise users with an even greater level of flexibility and security in solving their diverse contact center challenges,’ said Steve Herlocher, vice president of product management at Aspect Software. ‘Aspect EnsemblePro bridges the gap between inbound, outbound, self-service and quality monitoring functionality, enabling organizations to provide blended contact center services easily. In addition to offering three times the scalability of previous versions, it offers the most comprehensive features and capabilities available today from any unified product .’
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