Verint Systems Inc. announced the acquisition of CM Insight Limited, a privately-held customer management solution provider that helps enterprises enhance their customer experience and improve the quality and performance of their contact center operations. Founded in 1998, CM Insight has 23 employees and is headquartered in Weybridge, UK.
CM Insight helps enterprises enhance the performance of their customer-facing operations by analyzing customer contacts to provide a deep understanding of how contact center interactions impact customer behavior. This actionable intelligence helps enterprises better understand the factors that shape their customers experience so they can develop more effective strategies for growth.
We believe that there is growing demand for performance solutions that enhance both operational efficiency and the customer experience, said Dan Bodner, President and CEO of Verint Systems. Verints actionable intelligence portfolio combined with CM Insights customer experience management capabilities will enable enterprises to better understand and serve their customers .
Verint Systems has acquired the business of CM Insight for approximately $5.8 million in cash at closing and additional earn-out payments over two years based on certain performance targets. The acquisition is expected to be neutral to pro forma EPS in Fiscal 2006.
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