Convergys Corporation announced that RCN Corporation, a provider of cable TV, telephone, and Internet services, has renewed its billing and customer care agreement with Convergys for five years.
The renewed agreement continues the licensing, maintenance, and support of Convergys ICOMS convergent voice, video, and data billing and customer care solution for RCN. It also provides options for RCN to use components of Infinys, Convergys modular, convergent, business support system software.
‘By renewing this agreement with Convergys we are able to continue a great working relationship and further emphasize cost improvement in our business, explained Tim Dunne, RCN Executive Vice President and Chief Technology Officer . ‘It also enables us to improve efficiencies to better serve our customers as well as go after future growth opportunities without adding new infrastructure .’
Dunne added that with Convergys ICOMS solution, RCN has the ability to easily add new services and has more flexibility in its bundling and pricing for customers.
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