Coaching contact center agents yields impressive results it enhances the customer experience and empowers supervisors and agents. It is the training method preferred by agents and yields timely and quantifiable benefits. Real-time coaching has the added advantage of driving immediate improvements in agent performance and productivity while enhancing call quality and customer satisfaction.
Agents want to do a great job; coaching empowers them to perform. This white paper presents the capabilities and benefits of real-time coaching. It describes preferred coaching methods and gives your company the best practices for optimizing the performance of your contact center. Read More.
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