The developer of CRM / eCRM Enterprise-Class Software applications for the Banking, Insurance, Financial Services and Marketing industries, Teleformix, announced the upcoming release of ECHO 2.8. New features are to include CRM functionality designed to involve the individual agent in the CRM / quality assurance process.
Upgrades to existing features include more dynamic capabilities within the call evaluation tools and improved visual layout of the ECHO On Demand recording function. ECHO 2.8 is currently in beta and expected to be available for general release by fourth quarter 2006.
2006-08-21
Notícias – Press-Releases