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EC Support is an Outsourcing Multi-Media Call Center and an Application Service Provider (ASP), located in Montreal, QC, Canada, servicing 18 organizations in North America. EC Support offers companies state of the art call center equipment, CRM software, and access to its skilled IT department. By using EC Support in a blended model, companies can get the best of both worlds. You have leading edge customer contact center technology for your staff to use, and if call volumes exceed your expectations, EC Support’s qualified agents are available to receive overflow. In addition, EC Support agents are available to offer customer assistance to its customer’s clients after hours. EC Support prides itself on bringing down the number of busy signals, long wait times, or abandoned calls for its clients.
Expansion of Business Made Possible
EC Support employed Altitude’s customer relationship management (CRM) software to consolidate its existing call center applications, and support the expansion of its business. The Altitude Software solution, customized, implemented and supported by professional services, has enabled EC Support to expand its business three fold in the past twelve months.
Saving Time is Saving Money
Prior to implementing Altitude’s solution, EC Support formerly handled inbound calls seperately to outbound call’s. The initial deployment of Altitude’s multimedia contact center solution included predictive dialing, inbound and outbound calling. This proved insufficient in optimizing valuable resources. As the business expanded EC Support recognized the need for a blended solution. They wanted a solution that offered an open architecture coupled with ease of integration, that was easy to comprehend and administer with minimal support from professional services. EC Support considered other vendors before concluding that the Altitude solution not only offered everything they sought in a unified customer interaction product but it was also very reasonably priced by comparison with a low total cost of ownership. Altitude could also guarnatee the system would be customized and implemented within 1 month. In fact, it only took 3 weeks.
Dossiers – Empresas