Convergys Corporation announced the availability of Geneva Customer Service Agent.
Convergys Corporation (NYSE: CVG), the global leader in integrated billing, employee care, and customer care services, announced in June 11 the availability of Geneva [tm] Customer Service Agent. The new application extends the customer care capabilities of clients using Convergys’ award-winning Geneva rating and billing software, allowing them to manage day-to-day customer service activities quickly and cost-effectively.
Utilizing an intuitive browser-based interface incorporating a task-based approach, Geneva Customer Service Agent provides customer service representatives (CSR) with access to account and customer information and guides them through each step as they complete a particular transaction.
Geneva Customer Service Agent is designed to improve the efficiency of CSRs working across a variety of industries from fixed and mobile telephony to Internet, cable and broadband, utilities, and financial services.
“Geneva Customer Service Agent is the ideal solution for Geneva clients who want streamlined front-office customer care capabilities that enable CSRs to manage daily customer interactions more efficiently,” said Randy Mysliviec, Convergys’ Senior Vice President, Marketing. “Building on Geneva’s ease and speed of implementation and integration, it uses a Web-based architecture that enables easy, affordable, and efficient deployment.”
Service providers requiring more comprehensive CRM functionality can utilize Geneva Customer Service Agent’s new family of application programming interfaces (API). Based around business-level processes, these APIs enable Geneva to integrate seamlessly with third-party CRM applications and reduce total cost of ownership and technical risk through rapid deployment and the software’s well-defined product roadmap.
Geneva is a real-time, transaction-based, best-of-breed rating and billing module offering the performance required by major carriers handling large volumes of data. Geneva can bill for any service or combination of services. Highly scalable, Geneva Customer Service Agent provides high availability and reliable performance even over low-bandwidth connections.
It uses a Web browser-based thin client architecture; no additional software is required on client PCs, and deployment across a large call center is extremely straightforward, efficient, and affordable.
Convergys’ product line of highly scalable end-to-end billing products, preintegrated application suites and application modules enables communication providers to create fully integrated billing and customer care environments that are adaptable, reliable, and cost-effective.
Convergys products are based on its proven and innovative Next Generation Framework, a component-based architecture that provides unsurpassed flexibility, investment protection, and support for convergent communication services.
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