Integration between Convergys Corporation and Siebel eCommunications 7 has been successfully validated by Siebel Systems, Inc.
Convergys Corporation (NYSE:CVG), the global leader in integrated billing, employee care, and customer care services, in July 10 announced that the integration between its award-winning Atlys(R) billing and customer care product and Siebel eCommunications 7 has been successfully validated by Siebel Systems, Inc. (Nasdaq:SEBL), the world’s leading provider of eBusiness applications software.
With this validation, customers of Siebel Systems and Convergys can quickly leverage the strength of both applications into a single reliable solution with less risk and cost than typically associated with complex billing and customer care integrations. The Siebel Validation Program applies rigorous technical scrutiny to evaluate and
document integrated third-party solutions.
Atlys is Convergys’ highly scalable and flexible end-to-end billing and customer care product. Leading wireless voice and data service providers worldwide rely on Atlys to support and differentiate their offerings, maximize the value of each customer interaction, and strategically grow their businesses. Siebel eCommunications 7 is the latest release of Siebel Systems’ product designed to address the needs of local, long distance, broadband, cable, satellite, wireless,
Internet, and media content providers.
‘With this validation, Siebel Systems and Convergys have established the market standard for integrated CRM and billing that allows carriers to enhance their profitability by increasing customer loyalty and employee productivity while reducing deployment time, complexity, and cost,’ said Dan Ford, General Manager, Communications and Media at Siebel Systems.
‘Service providers must leverage all of their customer and product information residing in multiple applications to meet the challenges of an increasingly competitive environment,’ said Randy Mysliviec, Convergys Senior Vice President of Marketing. ‘This product option drives maximum performance from the integration of a billing and CRM system, enabling clients to deploy a proven, comprehensive solution.
‘ The combination of Convergys’ end-to-end billing products with Siebel eCommunications 7 enables speedy, efficient, and reliable delivery of customer data in a consolidated view to agent desktops. Siebel eCommunications 7 acts as the dashboard for all customer-facing interactions while Convergys billing products manage operations that include billing, invoicing, and event rating. By streamlining the delivery of this customer data, agents can reduce their average handle
time and build customer satisfaction and loyalty, while carriers can reduce churn and their cost of servicing customers. The validated integration between Atlys Release 7.0 and Siebel eCommunications 7 is designed to be compatible with future releases.
The integration of Atlys, Convergys’ customer care services, and Siebel eCommunications 7 is the new Atlys product option announced at CTIA’s Wireless 2002. It helps clients reduce initial integration time and includes data mapping, data configuration, data transfer, and screen configuration. This Atlys product option delivers a pre-configured solution that allows clients to obtain maximum performance through streamlined billing and CRM integration.
Convergys’ product line of highly scalable end-to-end billing products, preintegrated application suites and application modules enables communication providers to create fully integrated billing and customer care environments that are adaptable, reliable, and cost-effective. Convergys products are based on its proven and innovative Next Generation Framework, a component-based architecture that provides unsurpassed flexibility, investment protection, and support for convergent communication services.
http://www.siebel.com
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