338 — Incoming Calls Management Institute (ICMI)

Jul 15, 2002 | Conteúdos Em Ingles

Incoming Calls Management Institute (ICMI) offers the world’s leading training programs and educational resources on call center management. ICMI is dedicated to fostering a new breed of call center professionals, individuals with the vision, expertise and commitment necessary to enable their organizations to thrive in an era of heightened customer expectations, expanding channels of contact and global competition.


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