From now on Siebel Systems and Aspect Communications Corporation will be able to provide their customer sales & service representatives a greater variety of data and call control capabilities. This will be feasible due to Siebels validation of the merge between Aspect Contact Server version 5.1 and Siebel 7 software platforms.
by Filipe Samora , 2003.01.09
This merge of the Aspect Contact Server with Siebel eBusiness applications will allow users to leverage the Siebel Adaptive Computer Telephony Integration (CTI) interface to provide call handling facilities through the Siebel Web client. The Aspect adapter for Siebel 7 provides agents using Siebel software with customer information when a call is routed.
By adding the capabilities and the proven return on investment of the Aspect Contact Server, Siebel systems clients will further benefit by building customer loyalty, increasing sales and reducing the costs of managing customer interactions, asserted Simon Lonsale, Aspect s vice-president of technology alliances.
Michael Straub, alliances technical director for Siebel Systems , highlighted the improvement of customer service backed-up by the reduction of operating costs: The seamless integration offers businesses a proven solution for efficiently managing customer contacts, regardless of communication channel.
http://www.aspect.com
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