545 — e-Government UK 2003 – 6th Mar. 2003 – London

Mar 3, 2003 | Conteúdos Em Ingles

Plenary and workshop sessions providing expertise on the outcomes of e-government delivery, on how the citizen is affected and what lessons can be learnt from work already done will be the hot dish of this year’s edition of e-Government UK, taking place 6 Mar. at the Queen Elizabeth II Conference Centre in London.

A feature of the day will be a series of six interactive workshops dedicated to sharing practical knowledge and advice:

1 – Content Management
This panel will attempt to provide some clues on how to ensure the provision of the right kind of information to the right people, to the kinds of technology need ed to provide the information, and how to design it so that it is accessible and appropriate.

2 – Access/Interface with the Citizen
Examining the process by which a department can meet the needs of the citizen through its electronic service delivery, creating a user-friendly interactive environment, this panel explores the options from touch screen/kiosk based technology to other solutions.

3 – Social Inclusion and Broadband
Social reform and social inclusion are at the heart of the Government’s agenda. A variety of national policy strategies and initiatives work towards achieving social inclusion in the UK, encompassing both economic and social policy areas:

– What role does industry have to play in the formation and delivery of policy?
– How can it be ensured that technology is used as an enabler rather than technological advances driving the agenda?
– Has anyone asked citizens how and when they want to engage with Government? What are their priorities and how do we respond?

4 – Partnerships and Portals
As the focus goes closer to true e-Government, local authorities and Government face impending targets around electronic service delivery. These targets highlight requirements such as a common interface supported by data integration. This panel will explore these topics debating issues covering management, implementation and support, essentially providing authorities with the means to achieve joined up working whilst maximising on cost savings and additional benefits of effective partnership.

5 –Contact Centres & Call Centre Management
The focal point of customer communication with the modern public sector is the call centre. Customer perception of a whole department will be formed with the first telephone contact. This workshop looks at the formation of an effective strategy to develop the call centre including such issues as access to information, ensuring standards of the highest quality and forming strong outsourcing partnerships.

6 – Business Process Management in the Public Sector
Delivering better services to the citizen, ensuring best value and increasing staff productivity are important to public sector organisations but have remained difficult objectives to achieve. Business Process Management (BPM) offers these organisations the means to realise these objectives. BPM ensures that business processes within departments and agencies are automated and integrated to the existing IT infrastructure. This workshop will explain what BPM is and what it offers the public sector.



Eventos – Conferências
Em Foco – Empresa