SpeechWorks and NetCentrex , a provider of VoIP networks and services announced the availability of France’s first speech-enabled trading service offered by Credit Lyonnais, one of France’s largest banking groups. Now Credit Lyonnais‘ clients have the opportunity to buy and sell shares on the French market from any phone. The speech-enabled trading service builds on Credit Lyonnais’ first speech-enabled application from SpeechWorks and NetCentrex, which was deployed in June 2001, and enables Credit Lyonnais’ clients to request stock quotes.
Clients can now conduct real-time transactions by dialling 0820 800 850 (in France only) and saying the name of the share the client wishes to sell or buy and the price of the share. SpeechWorks and NetCentrex have also deployed a full-service, speech-enabled phone banking application and call routing service for Credit Lyonnais.
‘Thanks to this latest speech application, Credit Lyonnais clients can trade their shares in a fast, practical and simple way through their mobile or landline phone,’ says Marc Oppenheim, Manager of Multi Channel Platforms at Credit Lyonnais. ‘SpeechWorks and NetCentrex have delivered an innovative and efficient solution that has resulted in outstanding performance. We are excited to be the first banking organization in France to offer a speech-enabled trading service to its clients.’
The Credit Lyonnais trading service is powered by SpeechWorks speech recognition technology and DialogModules patented application building blocks that deliver a consistent user interface for high levels of caller satisfaction, integrated on NetCentrex’ MCS media control platform with its IVR application: SVI.