Convergys Corporation announced today that it received Call Center Magazine’s ‘Call Center of the Year’ award. The award recognises the best in call centre operations. Call Center Magazine presented the 2002 Call Center of the Year awards at its annual Call Center Demo and Conference event in Orlando. The publication’s editorial staff recognised Convergys for the success of its India-based operations and the attention given to national cultural practices.
The magazine also acknowledged Convergys for its overall investment in and use of technology, ability to meet or exceed sales and services goals, effectively train and evaluate agents, provide a good work environment, reduce turnover, and deliver continuous productivity improvements.
“Receiving this recognition marks an exciting time for Convergys as we continue to broaden our global contact centre capabilities and deploy new technologies that enable us to deliver flexible, robust, and cost-effective customer care solutions,” said Jack Freker, President, Customer Management Group, Convergys. “Our goal is always to provide our clients with the best customer contact services to enable them to satisfy customers and build loyalty.”
2003-06-03
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