Garlands Call Centres has received a special commendation for the quality of its Human Resources (HR) at the HR Excellence Awards held at Claridges, London on Thursday 3rd July. Garlands was also a finalist in the Hewitt Bacon Woodrow Award for Best Contribution of HR to Business Strategy. Other winners at the event were Royal Bank of Scotland, Safeway, GKN, Computer Associates, Prudential, Herts County Council, Defence Aviation Repair Agency and B&Q.
“Garlands hugely impressed the judging panel by the way its HR programmes address the complex strategic issues typically faced by contact centre operators. To its great credit, the company has succeeded in positively influencing sickness, attrition and absence rates and has attained inspired levels of customer service. Their performance in HR is an inspiration to small companies everywhere”, commented Trevor Merriden, editor of Human Resources Magazine and chairman of the judges .
2003-07-09
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