Performix Technologies, a provider of employee performance management solutions, and Envision Telephony, a developer of contact centre solutions announced a joint partnership that includes the integration of Performixs Emvolve Performance Manager and Envisions Click2Coach. The integrated offering aims at bringing a new level of depth to quality and performance management within the contact centre. Agents can see their quality scores online and drill down for a detailed, full evaluation that shows them where they did well and where they need to improve.
Business success is driven by quality performance from agents; their performance is what drives customer service, satisfaction and retention. Our partnership with Envision ensures success for our customers by helping them better manage and improve agents performance to achieve their business objectives, comments Cathal McGloin, CEO, Performix Technologies.
We are extremely pleased to be partnering with Performix Technologies and excited about the real and tangible benefits that our partnership brings to the contact center industry, Rodney Kuhn, CEO, Envision Telephony. Our combined solutions help agents do their job better, and in turn, help the business increase revenues, lower customer churn and lower costs resulting in a very strong return on investment.
Using factual performance results will enables team leaders and managers to customise training and provide continuous feedback and coaching that matches the specific needs of each agent.
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