Despite having courted bad press, mainly due to onerous and ill-implemented solutions, CRM is again at stake in todays managers agenda, who envision survival in a post-hype environment which backed them to a corner. Whereas trading conditions remain difficult, gaining market share is highly dependent on all aspects of customer care and CRM. The New Face of CRM, running at Inmarsat Conference Centre in London seeks to benefit end-user organisations (those implementing CRM) and suppliers of technology and solutions. Europe Contact Center supports this event as Media Partner.
The event will provide an opportunity to find out what is happening in CRM, the keys to success (or failure), what others are doing and a chance for those in need of solutions to meet those who can provide them.
The conference is also aimed at those organisations who have already invested in a CRM strategy that has not yet reached its potential. It offers the opportunities of networking with others, benchmarking and finding ways to add value to their current project.
New Face of CRM Forum comprises a programme featuring a series of presentations by experts in this field, blue chip vendors plus case studies, and an exhibition where delegates can meet face to face with solution providers and discuss their specific requirements.
To check the events agenda, please click here
2003-09-08
Eventos – Conferências
Em Foco – Projecto