VoiceGenie Technologies announced the appointment of Cardiff-based Gold Europe as a new value-added reseller for the UK market. Gold Europe was founded in 2000 to respond to the increasing demand of custom self-service applications based on voice or touchtone recognition, predominantly in the call centre market. VoiceGenie’s VoiceXML speech platform, a Linux-based solution, allows enterprises and telecom carriers to develop and deploy IVR applications, speech-enabled services, and voice portals.
Engineered within an open standards-based architecture, it allows simultaneous support for multiple speech recognition and text-to-speech engines.
“We are very excited about the new opportunities that arise out of our partnership with VoiceGenie. So far, the recycling process of developed voice applications has been extremely difficult due to the proprietary character of the systems they needed to run,” said Ron Griffith, managing director of Gold Europe.
“Development has been very much on a bespoke basis, making the required level of investment exceedingly high. The introduction of an open standards-based software, running on Linux or NT platforms, means a dramatic cost reduction as the cost of development is not ‘locked in’ and no longer needs to be borne by one specific customer only”.
Gold Europe plans to expand its development facility out of their current operation in the WDA, @Wales Digital Media Initiative facility in Cardiff Bay, to enable the development of additional packaged applications for specific vertical market segments. Their focus will be set not only on traditional speech recognition areas, namely the call centre market, but also on the integration of more text-to-speech deployments, retrieving and populating web-based information via the telephone.
2003-09-12
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