Streamdoor started operations today with a mission to lead the emerging hosted IP contact centre (HIPCC) market. Streamdoors services focus on contact centres applications which handle voice calls, email and web customer interactions. Streamdoors target markets are companies seeking to migrate to or avail of hosted IP contact centre services. The companys contact centre services include inbound agent, outbound dialling, call recording, IP telephony for office, Voice XML platform, call treatment, unified messaging, multimedia interactions and network routing.
Jon Keattch, founder and Chief Executive Officer, Streamdoor, commented “Our on-demand model to deliver IP Contact Centre services means that companies can reduce the capital expenditure on contact centre equipment, thereby allowing them to better utilise their cash. With no long term contractual commitments necessary, Streamdoor is offering a compelling solution for organisations looking to save money, remain agile in commercially turbulent times, yet invest in key contact centre technology which will scale as business needs require.”
The market worldwide for hosted contact centre services is expected to develop exponentially with analyst group, Ovum, predicting annual growth rates of 25 per cent to create a 2,185 million market by the year 2006. According to Ovum, by 2006 network-based contact centre seats will account for 26 per cent of all contact centre seats in operation, up from 11 per cent in 2000.
Streamdoor has invested significantly in infrastructure technology from Cisco Systems to deliver HIPCC services in EMEA. A similar investment in infrastructure is expected when the company expands into the USA in early 2004.
Streamdoor is a Cisco Registered Partner with an IPCC Enterprise ATP. Streamdoor is partner positive and has an indirect sales strategy working with companies that support. Streamdoors business model, add value to the services portfolio and assist companies in developing solutions and services for their customers.
Dimension Data, a Cisco Gold Certified Global Partner, has a memorandum of understanding to sell Streamdoor s services along with its own solutions and services.
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