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1882 — XACT TeleSolutions Deploys Over 100 Agents on Five9 Virtual Contact Center
Five9 announced that XACT TeleSolutions has deployed the company's Virtual Contact Center, helping...
1881 — Agere Systems Names Peter Kelly Chief Financial Officer
Agere Systems announced that it has named Peter Kelly chief financial officer, effective...
1880 — Avtex and Telstar Communications Join Forces to Create Contact Center Solution Powerhouse
Avtex, an application and systems integration company has acquired the Contact Center business of...
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1446 — Enterprises Should Revisit Voice Self-Service Applications, advised Yankee Group
A few months ago, The Yankee Group published a report called Hosted Speech Applications are Poised for Growth, Increasing Competition and Volatility. It...
1444 — Cable & Wireless launches smarter contact centre
Cable & Wireless has launched a new network-based service for multi-channel contact centres. Its purpose is to enable them to handle customer communications via...
1443 — Nuasis NuContact Center 2.0 Supports Integration to Business-Critical Call Center Applications such as CRM, IVR
The IP contact center company, Nuasis Corporation, has released the 2.0 version of NuContact Center, a next-generation software for handling customer inquiries via the...
1442 — Austin Logistics Launches Valeo for Call Centers
Austin Logistics has announced the availability of a new product for inbound call centers, Valeo. By adding Valeos predictive analytics and value-driven queuing...
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