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3869 — Altitude Software amplía el hosting de su solución Contact Center en Norte América
Altitude Software ha hecho pública la consecución de un acuerdo con el proveedor canadiense de...
3868 — Meta4 premia a seis entidades españolas por la innovación de sus proyectos en gestión de RRHH
Meta4, multinacional española especializada en soluciones de gestión del capital humano e...
728 — William Burgess, FINEOS board chairman
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726 — Customer management, call centre systems and information access. The opinion of Keith Symondson, Commercial Director, Noetica (UK)
Customer Relationship Management is all the rage. If we accept its precept, as most of the financial services industry seems to do, that it is desirable to personalise...
725 — FINEOS appoints William Burgess as chairman of the board
FINEOS, an Irish provider of banking and insurance software announced the appointment of William Burgess as chairman of its board of directors. Burgess assumes the...
724 — Cutting phone costs is first priority for European businesses, research shows
Almost six in ten businesses in France, Germany, Italy and the United Kingdom had cut costs in the last year, of which a third highlighted telephony costs as the number...
723 — Poor e-contact keeps telephony on the lead, Teleconomy shows
The major investments that organisations have made in web and email customer services in the last five years have so far failed to improve customer satisfaction,...