Despite the tendency of companies in every type of industry to seek customer feedback through...
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2153 — Call centre queues are getting longer
New research shows callers can wait for up to 30 minutes at busy periods
Call centre queues are getting longer, according to new research from Netcall. The report analysed...
2152 — Garry McGuire to Retire as Avaya CFO
Avaya announced that Garry K. McGuire will retire as chief financial officer and senior vice...
620 — CRM Summit 2003, 11-12 June, Paris
More than 75 per cent of enterprises engaged in CRM initiatives are incapable of combining a comprehensive view of the customer. CRM will start to align enterprises...
619 — CRM UK 2003, 7-8 October, London
The CRM event, now in its fifth year, has firmly established itself as the flagship customer relationship management event in Europe. Over 2,500 managers and directors...
618 — SeCA 20-22 May, Paris
Organised by MM Star, SeCA will gather call centres and CRM professionals at Paris Expo, Porte de Versailles, France from 20-22 May 2003. This years edition includes...
617 — Sourcing strategies evolve as business process complexity escalates, says IDC
A growing proportion of HR spend is finding its way into the pockets of specialist HR service providers, according to IDC. Based on the levels of HR consulting and HR...
616 — Donna Fluss – Principal of DMG Consulting LLC
index.php?headline=87&visual=24 Banco de Imagens - Daily Picture Banco de Imagens-Quem é Quem Banco de Imagens - Centros de Contacto
615 — How Strong is Ciscos Commitment to the Contact Centre Market?. The opinion of Donna Fluss – Principal of DMG Consulting
Few in the market question the importance of Internet Protocol (IP) telephony or its prominent position in the future of telecommunications. And, after years of talking...