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Publicações Recentes
4162 —
4161 — Acesso à internet sem fios nos espaços verdes e miradouros de Lisboa
A Câmara Municipal de Lisboa aprovou ontem em reunião um projecto que visa assegurar a cobertura...
578 — SPECIAL REPORT: Contact Centres in Berlin
The city of Berlin has currently 130 contact centres employing 8,800 agents, an increase of 8.3 and 7.3 per cent respectively over 2001 figures. Outsourced activity has...
577 — BTs Integrated Tele Web invests in Eyretel technologies
Eyretel, a UK provider of voice and data recording for contact centres announced that BT's Integrated Tele Web (ITW) unit has invested in a contact recording and...
576 — Klett adopts Babel speech recognition technology
Babel Technologies has announced that Klett Sprachen, the multinational language publisher, is to use Babels Babear v2.5 speaker-independent Automatic Speech...
575 — Up to half of customers lost through poor service, Vocalis study concludes
British businesses are losing customers and sales because of poor service in call centres. Over one million customers can hang up on companies call centres each week,...
574 — Budget Insurance Expands Deployment of Verint Intelligent Recording
Verint Systems, a provider of business intelligence solutions for contact centres, announced that The Budget Group of Companies, a UK personal lines intermediary, has...
573 — Voice World Europe 2003 2-3 April, London
After many years of indifference, the European voice market finally saw real customers making real investments in the last year. Major enterprises, such as British...