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3742 — Operadores do INEM de Coimbra e Lisboa assinam contratos
Os operadores do Centro de Orientação de Doentes Urgentes (CODU) de Coimbra que se recusaram a...
1949 — QM/Recording Suites: Increasing Benefits for Enterprises and Customers, by Donna Fluss
Quality management (QM)/liability recording suites (also known as performance management suites)...
1948 — GMB Calls the AA to Come Clean on the Work Standards and Toilet Breaks for its Call Centre Workers
GMB Union called on the Automobile Association to clear up the confusion around the work standards...
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2997 — Mensaje de Navidad – Equipo
En estas fechas tan señaladas, el Equipo Editorial del Portal Centro de Contacto quiere reafirmar, para el venidero 2005, el compromiso que adquirió ya hace cinco...
1611 — The Lost Art of Saying Im Sorry, by Donna Fluss
Contact centers and service organizations get more than their share of irate complaints. In the course of a day, representatives speak with the best and worst of...
1610 —
Banco de Imagens - Daily Picture Banco de Imagens-Geral
1609 — Camelot selects HornbillS Supportworks ITSM solution to deliver superior customer service
The provider of IT support and service management solutions, Hornbill Systems, has announced it has been awarded the contract to supply Camelot Group plc, the UK...
1604 — Garlands named Contact Centre Agency of the Year
Garlands Call Centres has been named Contact Centre Agency of the Year by Marketing Magazine in its Agency of the Year Awards for 2004. The judges awarded the...
1608 — KPN chooses Siemens as IP partner
The Dutch network operator KPN has chosen Siemens as the strategic IP partner for its fixed network and mobile activities in the Netherlands, Belgium and Germany. The...