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Publicações Recentes
4064 — Grupo ADO implanta tecnología VoIP del Grupo Infinity en su Centro de Atención al Cliente
A fin de implantar en su centro de atención al cliente, una plataforma VoIP integrada con su...
4063 — Las soluciones de CRM se convierten en una prioridad de inversión
Durante los años 2007 y 2008 un 60% de las compañías españolas tendrá como principal prioridad de...
1138 — Witness unveils back office solution
Witness Systems announced a new strategic initiative that extends its eQuality contact centre application suite to back office environments. The companys new eQuality...
1137 — CRM and CEM: Same bottle, different label. By Khurram Sharif, Henley Management College
Relationship and experience: are they same phenomena or are they different? When consulting a dictionary they show similarity in meaning: Relationship is defined as...
1136 — BT launches QueueBuster
BT today announced the launch of BT QueueBuster, a new queue management system for contact centre environments. The tool, designed for call centres of 100 agents or...
1135 — QPC and Knowlagent announce new collaboration
Quality Plus Callscan (QPC), a workforce solutions provider, announced a new partnership with Knowlagent. In collaboration with QPC, British Sky Broadcasting (BSkyB),...
1134 — Verint and Customer Relationship Metrics partner
Verint announced that it has partnered with Customer Relationship Metrics to integrate their award-winning CATs (Completely Automated Telephone surveys) solution into...
1133 — Alcatel and Universal Mobile to deliver new video mobile services
Alcatel and Universal Mobile, the mobile entertainment services subsidiary of Universal Music International announced a partnership to jointly develop, promote and...