Cognos ha anunciado el lanzamiento de una nueva solución de rendimiento para este sector. Se trata...
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Publicações Recentes
3974 — Cisco Systems adquiere IronPort Systems
Cisco Systems, el conocido fabricante de equipos de informática y telecomunicaciones ha anunciado...
3973 — EDS amplia su proyecto con el Ejército británico
La compañía de servicios para ordenadores del mundo Electronic Data Systems (EDS) ha informado...
945 — Irish Contact Centre award winners announced
· Best Training Programme: Hertz Europe Services Centre · Best Customer Services Delivery: The Merchants Group (Ireland) · Best Small or Growing Contact Centre:...
944 — Indian staff offer “better” service, says rail enquiries chief
Indian staff are not only cheaper but offer a better quality of service than UK call centre workers the head of the national rail enquiries service has told MPs. The...
943 — Man vs. machine: Kasparov trounces computer foe
Chess great Garry Kasparov on Sunday virtually shut down computer program X3D Fritz to score a vital win in the third game of his latest man vs. machine match. World...
942 — Streamdoor launched to conquer major share of the hosted IP CC market in UK
Streamdoor started operations today with a mission to lead the emerging hosted IP contact centre (HIPCC) market. Streamdoors services focus on contact centres...
941 — Contact centres eschew single number strategy, latest Merchants report shows
The results of the latest Merchants Global Contact Centre Benchmarking Report covering 200 contact centres worldwide show that a clear majority of centres employ a...
940 — LangTech 2003, 24-25 November 2003, Paris, France
Language and speech technologies, after decades of research and development, have reached near-market maturity where specialist companies are now offering value added...