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1448 — Are Your Call Center Practices as Effective as They Can Be? By Aspect Communications Corporation
This white paper presents ten suggestions for ensuring call center best practices. Some of them...
1456 — ICT Policy Workshop, September, Brussels
The European Commission is organising a high-level European workshop in Brussels on 16 September...
1455 — NEC and Genesys join Forces to provide High Performance, Streamlined Call Center Solutions
NEC Unified Solutions has joined forces with Genesys Telecommunications Laboratories to help...
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630 — Call Centre Expo UK conference outline revealed
Details of the 5th annual Call Centre Expo UK conference have been revealed. Interactive half-day executive masterclasses, case-study led conference sessions and...
629 — Fifty per cent of the Belgians would like to have movie on demand over broadband infrastructures
Half of the Belgian respondents to a survey placed the same application on top of their desiderata lists: movie on demand. The idea of no longer having to rush out to...
1380 — Nuevo Director de Desarrollo Corporativo del Grupo GSS
El Grupo GSS ha incorporado a Pascual González Molina como nuevo Director de Desarrollo Corporativo. Desde este cargo, González estudiará y buscará nuevas líneas de...
1379 — Mediante la ayuda de Altitude Software, SPG amplia su servicio al cliente
Tras cinco días de la implementación de Altitude uCI, el proveedor internacional de outsourcing y servicios CRM, SPG Service ha incrementado en un notable 30% la...
2043 — Information Builders lança WebFOCUS para Siebel
A Information Builders acaba de lançar o WebFOCUS para as aplicações Siebel de CRM, vendas, marketing e employee relationship management. Com o WebFOCUS os utilizadores...
1378 — Schlumberger, elegido por el Boletín Oficial del Estado para la Implantación de su Nuevo Sistema de Gestión de Contenidos y Producción Editorial
El órgano dependiente del Ministerio de la Presidencia, el Boletín Oficial del Estado (BOE), ha seleccionado al segmento de negocio de tecnologías de la información...