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1751 — IDC forecasts worldwide mobile phone growth to continue at a slower pace in 2005
According to a new forecast from IDC, worldwide mobile phone shipments rose 34% in 2004 with...
3399 — Autodesk se lleva de gira su nueva familia de soluciones AutoCAD 2006
La gira de presentación de la nueva familia AutoCAD 2006 comenzó en Barcelona el 14 de abril, en...
3398 — Powerdata presentó las últimas novedades en integración de datos a las empresas de la Zona centro en el Powerday 2005
El proveedor de TI y servicios especializado en herramientas de integración de datos y...
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Mantenha-se a par das nossas últimas publicações.
1089 — Call recording – The difference between an ordinary sell and an up-sell. By Robert Wint, EMEA marketing director, Verint Systems
Call recording and analytics is fast becoming big business. It is enjoying an unprecedented level of attention in contact centres where managers from a broad cross...
1088 — Actionable intelligence for the smarter enterprise. By Robert Wint, EMEA marketing director, Verint Systems
Actionable intelligence defines data that is not simply just there in historic ACD reports or reams of paper from your CRM system, but can actually be employed to...
1086 — NICE and Witness fight for leadership of Call Logging/Quality Assurance market. By Donna Fluss – Principal of DMG Consulting
The recording and QA markets are evolving and acquisitions have resulted in major challenges and opportunities for customers and vendors. If either NICE or Witness fail...
1087 — The importance of analytical tools in contact centres. By Robert Wint, marketing director, EMEA, Verint Systems
Picture the scene. A large and successful financial services firm has enjoyed rapid growth as the result of a series of acquisitions, and now owns and operates three...
1084 — Implementing performance management in the contact centre. By Donna Fluss, principal, DMG Consulting
Last week, we previewed the promising new world of contact centre performance management. We established that contact centre performance management could liberate...
1085 — White Paper – Performance Management: Aligning Business Objectives through the Contact Centre. By Donna Fluss, Principal, DMG Consulting.
Every once in a while a new idea or concept comes along that has the potential to change the way we conduct business. Business performance management was conceived to...