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4308 — Open Text firma un acuerdo con Gesfor para la comercialización e implantación de sus soluciones ECM
El proveedor independiente de soluciones y software de Gestión de Contenidos Empresariales (ECM)...
4307 — Grupo NCL fortalece su Servicio de Atención Técnica
La compañía española especializada en Cad y en la integración de servicios informáticos y de...
4306 — Wolfgang Pannocha nuevo máximo responsable de alianzas de Presence Technology
La compañía proveedora de software CTI y especializada en optimizar el rendimiento de los Contact...
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2172 — Jacada announces joint marketing agreement with Avaya
Jacada Ltd. (Nasdaq: JCDA), a leading provider of unified desktop and process optimisation solutions for customer service operations, today announced it has signed a...
4079 — Alcatel-Lucent presenta IP DRlink
Alcatel-Lucent ha anunciado una nueva interfaz específica de grabación (IP DRlink) para su servidor de comunicaciones OmniPCX Enterprise IP. La interfaz IP DRlink...
2171 — Genesys Announces Customer Interaction Management Platform Version 7.5
Genesys Telecommunications Laboratories, Inc., an Alcatel-Lucent company (Euronext Paris and NYSE: ALU), today introduced a major upgrade of its contact centre...
2170 — 80 per cent of UK contact centres identify agent productivity as `a major issue`
2007 could be the year of the agent. New research conducted by Genesys Telecommunications Laboratories, an Alcatel-Lucent company (NYSE: ALA, Paris: CGEP.PA), in...
2169 — Genesys honoured with Market Leadership Award `Hat Trick`
Genesys Telecommunications Laboratories, an Alcatel-Lucent company (Euronext Paris and NYSE: ALU), was awarded Frost & Sullivans most recent Market Leadership...
2168 — Company announces sales promotion of the agent desktop solution for Aspect Spectrum ACD users
Aspect Software, Inc., the world's largest company solely focused on the contact center, today announced the release of Web Powered Agent(tm) 10.1, an industry-leading...